Effective date: July 1, 2026 | Last updated: July 1, 2026
These Terms of Service (“Terms”) govern your access to and use of the monday.com Marketplace applications operated by CarbonApps LLC, an Ohio limited liability company (“CarbonApps”, “we”, “us”, or “our”). By installing, enabling, or using any of our Applications, you agree to these Terms. If you do not agree, do not install or use the Applications.
These Terms form a binding agreement between CarbonApps and the organization on whose monday.com account an Application is installed (“Customer”, “you”, or “your”).
The Applications are installed and used through the monday.com platform. You accept these Terms when an administrator of your organization installs or enables an Application, and your continued use of the Applications constitutes ongoing acceptance, including of any updated version of these Terms published under Section 16. The individual who installs or enables an Application represents that they are authorized to bind the organization to these Terms.
These Terms incorporate, by reference, our Privacy Policy (available at carbonapps.co/legal/apps/privacy) and, for personal data we process on your behalf, our Data Processing Agreement (“DPA”, available at carbonapps.co/legal/apps/dpa). Together with those documents, these Terms are the entire agreement between you and CarbonApps for your use of the Applications.
“Applications” means the monday.com Marketplace applications operated by CarbonApps — including automation and view apps, third-party integration apps, and board template solutions — together with their associated automations, integrations, views, and supporting services. A current list of Applications is available on the monday.com Marketplace.
“monday.com” means monday.com Ltd and its work-management platform on which the Applications run.
“Administrator” means an individual who enables or manages an Application for your organization’s monday.com account; “End User” means an individual who uses an Application by creating or running automations, views, or integrations.
“Customer Data” has the meaning given in the DPA — broadly, the data that passes through the Applications during operation, as directed by you.
“Sensitive Data” has the meaning given in Section 1 of the DPA.
“Integrated Service” means a third-party service that you subscribe to independently and connect to your monday.com account through one of our Applications (for example a calling/dialer, SMS, accounting, or lead-sourcing service).
The Applications are business-to-business tools intended for use by organizations and their personnel. You must be capable of forming a binding contract to use the Applications, and each individual who uses the Applications must be at least 18 years old. The Applications are not directed to, and must not be made available for use by, anyone under 18; you must not use them to create accounts for, or otherwise enable their use by, anyone under 18. This restriction concerns who may use the Applications. It does not limit your use of the Applications in the course of activities you carry out for or about children — for example, an organization administering a program or event for minors.
If you use the Applications on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and “you” refers to that organization.
The Applications run inside, and depend on, the monday.com platform and its APIs. Your use of monday.com is governed by your own agreement with monday.com, and CarbonApps is not responsible for the monday.com platform, its availability, or its data practices. You are responsible for maintaining your monday.com account and for the acts and omissions of your Administrators and End Users, who are bound by these Terms when using the Applications.
We may add, modify, suspend, or discontinue any Application or feature, and may impose or adjust usage quotas and plan entitlements, at any time. Where a change is material and within our control, we will provide notice in accordance with Section 16. Features identified as beta, preview, or experimental are provided for evaluation and may be changed or withdrawn at any time.
We make no commitment that the Applications will be maintained, enhanced, updated, or supplemented with new features, and we have no obligation to develop or release any particular functionality. Any roadmap, planned feature, or future capability we may describe is provided for information only, is not a promise or guarantee, and may change or be withdrawn at any time without liability to you. Your decision to install or pay for an Application must be based on the features and functionality currently available, and not on the expectation of any future feature, enhancement, or update.
Access to the Applications is through monday.com authentication; where an Application connects to an Integrated Service, your users authenticate directly with that service. You are responsible for safeguarding all credentials used with the Applications, for all activity that occurs under your account, and for promptly notifying us of any suspected unauthorized use at support@carbonapps.co.
You agree to use the Applications only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Applications, and the data you direct through them, comply with all laws applicable to you, including data protection, privacy, and electronic-communications laws.
You must not, and must not permit any Administrator or End User to:
The Applications are not designed or authorized for Sensitive Data. You must not use the Applications to process, and must not direct, submit, or route through them, any Sensitive Data — including special-category data under Article 9 GDPR, criminal-offence data under Article 10 GDPR, government-issued identifiers, financial-account or payment-card numbers, or protected health information governed by the U.S. Health Insurance Portability and Accountability Act (“HIPAA”).
CarbonApps is not a HIPAA business associate, offers no Business Associate Agreement, and makes no claim of HIPAA compliance. We process Customer Data content-blind and cannot inspect, detect, or filter Sensitive Data; keeping Sensitive Data out of the Applications is your responsibility. This restriction is binding under Section 5(g) of the DPA, is in addition to any restriction in your agreement with monday.com, and directing Sensitive Data through the Applications is a material breach of these Terms.
You must also ensure that the personal data you process through the Applications complies with your own agreement with monday.com. The Applications are business-to-business tools and are not made available for use by anyone under 18 (Section 3).
Where you connect an Integrated Service through an Application, you remain responsible for your own account with, and use of, that service. You must use the Applications with an Integrated Service only in ways that comply with that service’s terms of service, acceptable-use policies, and other applicable rules, and you must not use the Applications to circumvent, bypass, disable, or exceed any limitation, restriction, rate limit, quota, or policy of an Integrated Service. You must use each Integrated Service in accordance with all applicable laws. In particular:
CarbonApps acts only as the conduit you instruct; it does not independently evaluate, grade, score, or enrich the data handled through an Integrated Service.
As between the parties, you own and remain responsible for Customer Data and any content you direct through the Applications. We do not claim ownership of Customer Data and do not use it except to provide the Applications and as described in the DPA and Privacy Policy.
For Customer Data, CarbonApps acts as your processor on your documented instructions, and that processing is governed by the DPA. For Applications that operate solely through monday.com’s native automations and do not route data through us (such as board templates), no Customer Data passes to us, and we act as neither processor nor sub-processor for that data — it remains within monday.com under your agreement with monday.com. For personal data we collect about your Administrators and End Users (such as name, email, and account metadata), CarbonApps LLC and Carbon Web Print LLC (d/b/a CarbonWeb) act as joint controllers, as described in the Privacy Policy. You are responsible for having a lawful basis for, and for providing any required notice to individuals about, the data you process through the Applications.
The Applications, including all software, designs, text, and other materials we provide, and all intellectual property rights in them, are owned by CarbonApps or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Applications through your monday.com account for your organization’s internal business purposes for as long as the relevant Application is installed and these Terms remain in effect.
No rights are granted except as expressly stated. You receive no right to our names, logos, or trademarks without our prior written consent.
If you provide suggestions or feedback about the Applications, you grant CarbonApps a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.
Pricing, plans, and billing for the Applications are handled through the monday.com Marketplace under your agreement with monday.com. CarbonApps does not collect payment from you directly and does not send billing or payment communications. Taxes, invoicing, refunds, and cancellations are governed by the monday.com Marketplace and monday.com’s terms. monday.com issues refunds only within its own refund window (currently 30 days from the first purchase of an Application, and not on renewals); after that window, a refund is made only on CarbonApps’ instruction. Where CarbonApps is required to refund you — including any unused, prepaid amount taken into account under Section 12 — it will do so by instructing monday.com to issue the refund or by paying you directly.
Your access to paid features depends on your plan and the entitlements and usage quotas associated with it. We may enforce those entitlements and quotas, including by limiting or suspending functionality that exceeds your plan.
These Terms take effect when you first install or enable any Application and continue while any Application remains installed on your monday.com account.
You may end these Terms at any time by uninstalling all Applications. We may suspend or terminate your access to any or all Applications, with or without notice, if you breach these Terms (including Sections 6.2 and 6.3), if required by law or by monday.com, or if your use poses a security, legal, or operational risk.
On termination: your license under Section 8 ends and you must stop using the affected Applications. Deletion of Customer Data is governed by Section 3.7 of the DPA; retention and deletion of configuration data and authentication credentials are addressed in the Privacy Policy. Sections 6, 7, 8, 11, 12, 13, 14, and 15, and any provision that by its nature should survive, survive termination.
THE APPLICATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
We do not warrant that the Applications will be uninterrupted, timely, secure, or error-free, or that they will operate in combination with the monday.com platform or any Integrated Service. We are not responsible for the monday.com platform or for any Integrated Service you connect, or for data once it leaves the Applications under your instruction.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARBONAPPS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE APPLICATIONS OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARBONAPPS’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE APPLICATIONS OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE SUM OF (I) THE FEES ATTRIBUTABLE TO THE RELEVANT APPLICATION FOR THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE LIABILITY (OR, IF THE CUSTOMER FIRST BEGAN USING THE RELEVANT APPLICATION LESS THAN TWELVE MONTHS BEFORE THE EVENT, THE FEES FOR THAT SHORTER PERIOD OF USE) AND (II) THE UNUSED, PREPAID PORTION OF THE FEES FOR THE THEN-CURRENT SUBSCRIPTION TERM OF THE RELEVANT APPLICATION, CALCULATED PRO RATA FROM THE DATE OF THAT EVENT TO THE END OF THAT TERM; OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct.
You will indemnify, defend, and hold harmless CarbonApps and Carbon Web Print LLC, and their officers, members, and personnel, from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer Data and other content you direct through the Applications, including your lawful basis for and notice obligations relating to it; (b) your use of the Applications in breach of these Terms or applicable law, including any submission of Sensitive Data in breach of Section 6.2; © your use of any Integrated Service and the data you route to or from it; or (d) your violation of any third-party right.
These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules. You and CarbonApps submit to the exclusive jurisdiction of the state and federal courts located in Ohio for any dispute arising out of or relating to these Terms or the Applications, and each party waives any right to a jury trial.
This Section governs the relationship between you and CarbonApps. It does not displace the GDPR, UK GDPR, or Swiss FADP as the law governing the processing of personal data, the international-transfer mechanisms in the DPA, or any non-waivable rights or remedies available to you or to data subjects or supervisory authorities under applicable data protection or consumer law.
If there is a conflict between these Terms and the DPA or the Privacy Policy:
We may update these Terms from time to time. For material changes, we will provide notice through the governance-notice mechanism described in the Privacy Policy — by email to the relevant Administrator or designated contact, or in-product — at least 14 days before the change takes effect, except where a shorter period is required by law or to address a security or legal risk. Your continued use of the Applications after the effective date of an updated version constitutes acceptance of it. The current version is always available at the link published with each Application, and prior versions are available on request.
Entire agreement. These Terms, together with the Privacy Policy and the DPA, are the entire agreement between you and CarbonApps regarding the Applications and supersede all prior agreements and understandings on that subject.
Assignment. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
Severability. If any provision is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Relationship. The parties are independent, and nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between them; neither party may bind the other or act on its behalf.
Notices. We may give notice to you through the monday.com platform, by email to your Administrator or designated contact, or in-product. Legal notices to us must be sent to support@carbonapps.co.
Force majeure. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control, excluding payment obligations.
Export and sanctions. You represent that you are not located in, and will not use the Applications in, a manner that violates applicable export-control or sanctions laws.
Headings. Headings are for convenience only and do not affect interpretation.
CarbonApps LLC 4135 Erie St, Willoughby, OH 44094, United States Legal, contractual, and support notices: support@carbonapps.co Privacy and data-protection requests: support@carbonapps.co (see the Privacy Policy)
